Unexpected leaks and flooding can turn your life upside down. At Thunder & Lightning Services, our aim is to guide you through every phase of the water damage restoration process with professionalism, empathy, and transparency. Below is an overview of how we handle water damage, from the moment you discover a leak to the final stages of restoration. As an EPA Certified Lead-Safe Firm – Compliant with Federal Lead Safety Regulations and an IICRC Certified Water & Fire Damage Restoration Firm, you can trust that our methods meet the highest industry standards.
Step 1: Address the Source
Call your plumber to fix the leak or plumbing issue. Stopping the water at its source is crucial to prevent further damage and ensure the rest of the process goes smoothly.
Step 2: Inspection & Drying Plan
Once the leak is under control, contact Thunder & Lightning Services for a professional assessment. An IICRC Certified Technician will:
- Perform moisture readings to identify affected areas
- Develop a customized drying plan for your home’s specific needs
- Handle water extraction if standing water is present
We use advanced equipment and proven techniques to mitigate damage, ensuring your home begins the path to full recovery.
Step 3: Insurance Coordination
If you plan to file an insurance claim, reach out to your insurance company early on. They’ll walk you through their process and help you open a claim. We’re experienced in working with insurance providers, so feel free to let us know how we can help streamline documentation and communication.
Step 4: Lead & Asbestos Testing
If your home was built in 1985 or earlier, it may require testing for lead and asbestos before any demolition can begin. We’ll refer you to a trusted environmental testing company that can bill your insurance for their services.
- Negative Test Results: If no hazardous materials are found, we can start demolition immediately if needed.
- Positive Test Results: We’ll connect you with a reputable abatement company to safely remove any regulated materials. This step also typically involves working closely with your insurance company to cover associated costs.
Step 5: Demolition & Disinfection
When demolition is necessary—removing damaged drywall, flooring, or insulation—our technicians:
- Carefully tear out affected materials
- Apply EPA-approved antimicrobial treatments to discourage mold and bacterial growth
- Set up drying equipment, monitoring moisture levels daily until they meet IICRC standards
Our team keeps you informed every step of the way, ensuring a safe, efficient process that prioritizes your comfort.
After the Drying Phase: Reconstruction
Is Thunder & Lightning Services done once your home is dried out?
Drying is only part of the story. Once your property is safe and moisture-free, we’ll refer you to our sister company that specializes in rebuilding your home to its pre-loss condition. Their team will conduct a job walk, gather necessary measurements, and provide an estimate for your insurance approval. With the reconstruction plan in place, they’ll manage any structural or cosmetic repairs needed so you can get back to normal life.
Pack-Out Services
Do you need pack-out services to move furniture or personal items before demolition or reconstruction can begin? We partner with a trusted contents company that coordinates directly with you and your insurance. This extra step ensures your possessions are safe and your home remains clutter-free during critical restoration work.
Insurance & Payments
Thunder & Lightning Services uses Xactimate, an insurance-approved program, to bill your provider. While negotiations can sometimes take a few weeks, once the claim is finalized, your insurance will issue a check for our services. Simply call us to pick up the check, and we’ll close out your account. We strive to make this process as straightforward and transparent as possible.
Ready to Help—24/7
Emergencies don’t follow a schedule, so neither do we. If you need immediate water damage assistance, don’t hesitate to call (951) 479-7038. Our certified team is always ready to provide a rapid response, minimize losses, and guide you through the cleanup, drying, and rebuilding phases. Trust Thunder & Lightning Services to bring you peace of mind when you need it most.